Frequently asked questions

Frequently asked questions

Got a question? Our FAQ might just have the answer you're looking for.

General questions

The Emile Henry sale by weight usually takes place twice a year: during Easter weekend and in early December. These events are held exclusively at our factory outlet in Marcigny.

If you are unable to visit our store at that time, you will find our End of Series items on this page. 

You simply need to authenticate yourself by visiting this portal: 

https://hello.emilehenry.com/cn/4920

You will then find out how many points you have accumulated.

The company is located in Marcigny (71), in Burgundy: offices and production.

Contact us

You have the option to contact our customer service on this page.