Garantee

We are proud to offer products made from a very high quality ceramic. All our dishes are produced in Marcigny, Burgundy, since 1850 and all pass a very rigorous quality control by our team. We are therefore pleased to offer a 10 year guarantee on all Emile Henry products, counting from the day of purchase.

Select your country to find your guarantee contact :

Your country

The Emile Henry Guarantee ( The United Kingdom)

Emile Henry guarantees all products from the ranges "Oven, Bakeware, Tabletop, Kitchen, Appetizers, Artisanale, Cannelle" for 3 years from the date of purchase.

The guarantee covers breakage during use, excluding the following cases :

· No sauce or liquid in the dish when cooking meat or poultry
· Adding cold liquid to a hot dish
· Oven temperature above 250°C
· Use on the gas flame or oven hob (electric, halogen ..)

It does not cover breakage due to impact.

The guarantee does not apply for the ranges "Flame®" and "Hotellerie".

How to proceed ?

Please return the product and your till receipt to the store where you purchased it and your product will be replaced free of charge if the problem is covered by the terms of the guarantee.
If visiting the store is inconvenient, please initially write to us, explaining the problem you have experienced, and our Consumer Services team will be happy to assist you.

Chomette Dornberger
307 Merton Road
London - SW18 5JS
United Kingdom
Tel : 020 8877 7000
email : sales@chomettedornberger.co.uk

www.chomettedornberger.co.uk

The Emile Henry Guarantee ( The United States )

Emile Henry guarantees all products from the ranges "Oven, Bakeware, Tabletop, Kitchen, Appetizers, Artisanale, Cannelle" for 3 years from the date of purchase.

The guarantee covers breakage during use, excluding the following cases :

* No sauce or liquid in the dish when cooking meat or poultry
* Adding cold liquid to a hot dish
* Oven temperature above 250°C
* Use on the gas flame or oven hob (electric, halogen ..)

It does not cover breakage due to impact.

The guarantee does not apply for the ranges "Flame®" and "Hotellerie".

Send back to us via the postal service :
- The dish, carefully wrapped
- The till receipt or invoice indicating the dish, the Emile Henry name and date of purchase
- Your name and address
- And, in a few words, how your dish was used

Emile Henry US
Customer Service
802 Centerpoint Blvd
New Castle - DE 19720
United States
email : kcastagno@emilehenryusa.com

Your dish will be replaced free of charge by an identical or similar item and we will reimburse the cost of sending it back (in the case of the dish being covered by the guarantee).

To get simplified guarantee and several advantages, register your guarantee on-line !

You will then receive :

Confirmation of your guarantee, which will give you more flexibility should you need to use it.
Details regarding the guarantee, which should be kept in a safe place.
twice a year, recipes adapted to your dish, which vary from season to season.

Please fill the following chart to get your guarantee registered.

* Your name

* Firstname

* Address

* Post/Zip code

* Your city

* Your country

* Email address

Date of birth

* Date of purchase

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Store where purchased

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