Our guarantees

Welcome to Emile Henry's guarantee programme !

I want to register my product

Register my product in the Emile Henry guarantee programme

I have a problem with my product

I would like to make a claim

All our dishes are produced in Marcigny, Burgundy (France), since 1850 and all pass a very rigorous quality control by our team. Since January 2010, we are pleased to offer a 10 years guarantee on all Emile Henry products, counting from the day of purchase. Our guarantee covers any production fault or quality problem with the product when used in a normal domestic environment and respecting the care and use instructions that you can find in our Care & Use pages.

We also remind you that any variation in the finish of the item is due to the handwork carried out in our workshops and does not alter in any way the culinary qualities of your product.

certification

How to proceed ?

In-store

Please contact the store where you purchased the Emile Henry product.

If visiting the store is inconvenient

Please contact the Customer Services team of your country, who will be happy to assist you. Select your country below to find your guarantee contact..

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